1. Introduction

At Zambre Palace (“we”, “us”, “our”), we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the data shared by visitors and clients via our website. By using our website or submitting information through enquiry/booking forms, you consent to the practices described below.

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2. Information We Collect

We may collect the following types of information when you interact with our website, enquiry forms, or contact us:

• Contact & Identity Details: Name, email address, phone number, and any information shared via enquiry or booking forms.
• Event Details: Event type, date, guest count, stay requirements, and other event-related preferences you submit.
• Technical & Usage Data (automatically): IP address, browser/device type, website usage and analytics data, location metadata (if shared), and similar non-identifying info.
• Communication Records: Any correspondence, queries, or messages exchanged with our team via email, phone, or WhatsApp.

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3. Purpose of Collection & Use

We use the collected information for the following purposes:

• Responding to enquiries, checking availability, and managing bookings.
• Delivering services — event planning, accommodation, catering, and venue support.
• Improving website performance, usability, and user experience.
• Maintaining communication with clients and sending relevant updates or confirmations.
• Legal compliance and security monitoring as required.

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4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, track visitor behavior, and improve user experience. If you disable cookies in your browser settings, certain website features may not function optimally.

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5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, or upon request, we may anonymise or securely delete it.

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6. Data Sharing & Disclosure

We do not sell or trade personal data. We may share your data only under the following conditions:

• With our authorized team members or service providers needing the information to fulfill your booking or event needs.
• With third parties when required by law or legal processes.
• With your explicit consent (e.g. if you request a vendor referral or third-party service).

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7. Security Measures

We employ reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet system can guarantee absolute security — we encourage safe browsing and use of trusted devices.

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8. External & Third-Party Links

Our website may contain links to external sites or third-party services. This Privacy Policy does not apply to those external sites. We recommend reviewing their privacy policies before submitting personal information elsewhere.

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9. Your Rights

You have the right to request:

• Access to the personal data we hold about you
• Correction of inaccurate or outdated data
• Deletion of personal data (where legally and operationally permissible)
• Opt-out from marketing or promotional communications

To exercise these rights, contact us using the details below.

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10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page. Your continued use of the website after posting constitutes acceptance of the revised policy.

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11. Contact Information

For any questions, concerns, or data-related requests, please reach out to us:

Zambre Palace
Address: 699/2 A, Mukund Nagar, Pune — Near Ranka Hospital
Phone / WhatsApp: +91 96898 94964 / +91 96898 94961
Email: zambrepalace4@gmail.com

Last updated: December 2025